THE OWTEL HOTEL MANILA

THE OWTEL HOTEL MANILA

Twice the comfort, twice the value, twice the Hotel

A five-star deluxe hotel, The Owtel Hotel Manila is situated at the crossroads of Roxas Boulevard and EDSA, Metro Manila’s central and main thoroughfares. The hotel is a witness to the daily glory of the famed Manila Bay sunset and home to the 24-hour PAGCOR-Heritage Casino and the latest attraction in the field of gaming - The Heritage Boutique Casino (THBC).

The Owtel Hotel Manila is minutes away from the international and domestic airports, Manila Bay yacht clubs, Makati and Manila business hubs; PICC & World Trade Convention Center, and SM Mall of Asia Complex highlighting the country’s largest shopping mall and SMX Convention Centre, the Philippines’ biggest convention centre.

The hotel’s elegantly-appointed 450 rooms evoke soothing and contemporary chic ambience complemented with modern abstract artworks of renowned visual artist Nestor Olarte Vinluan.

The hotel also features 12 flexible function rooms and special perks and privileges for Millennium Club guests.

The Hotel dining options are comprised of the Riviera Cafe, Lobby Lounge and Le Cafe 88 as well as Le Chine, Chinois and Zen at THBC, all of which serve a range of exquisite cuisine in Manila. Hotel guests will be spoilt for choice at the range of dishes on offer. 

                                 

Hotel Features

Facilities
                   24hr room service, bar/pub, business center, casino, coffee shop, concierge, disabled facilities, elevator, executive floor, hotel/airport transfer, laundry service/dry cleaning, meeting facilities, poolside bar, restaurant, safety deposit boxes, salon, shops, smoking room, WiFi

(Not available: babysitting, bicycle rental, family room, nightclub, pets allowed, room service, tours)

Room Amenities  
                  air conditioning, bathrobes, bathtub, coffee/tea maker, complimentary bottled water, daily newspaper, desk, hair dryer, in room safe, inhouse movies, ironing board, mini bar, non smoking rooms, satellite/cable TV, shower, television

(Not available: balcony/terrace, DVD/CD player, fan, in room video games, jacuzzi bathtub, kitchenette, microwave, private pool, refrigerator, separate shower and tub, shared bathroom, television LCD/plasma screen, washing machine)

Sports and Recreation  
                 gym, jacuzzi, massage, outdoor pool, sauna

(Not available: garden, golf course (on site), indoor pool, kids club, pool (kids), private beach, spa, squash courts, steamroom, tennis courts, water sports (motorized), water sports (non-motorized))

Internet
                 internet access (charges apply), internet access (wireless), wireless internet access (charges apply)

(Not available: internet access, internet access (complimentary), wireless internet access (complimentary))

Car park  
                car park, valet parking  

INFORMATION

Check In/Out

• Check-In Time 02:00 PM
• Check-Out Time 12:00 PM
• Evening Reception Desk Open

Location

• Hotel is located Downtown
• Closest City: MANILA
• Distance from Hotel: 0.0 KM
• Local Time 17:40 GMT +0800

Facility

• 14 Floor(s)
• 333 Guest Room(s)
• 58 Suite(s)
• 221 Single-Bedded Room(s)
• 112 Double-Bedded Room(s)
• 265 Non-Smoking Room(s)

Internet Access

• High Speed Internet Access
• * Initial Fee:P 500.00 
•   Service Provider: Globe Business
• Wireless Data Connection
• * Initial Fee:P 500.00  
•   Service Provider: Globe Business

Languages Spoken by Staff

English, French, Japanese, Tagalog

Pet Policy

Pet Policy

Parking

• Valet Parking Available

Currency

• PHILIPPINE PESO 

Accessibility

• 3 Room(s) with Accessibility Standards
• Parking

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Help Guide/ Service Guide/ Directory Dialing Instructions____________________________________________________ Local Calls (free).............................................9+ number Information........................................................9+ 411 Billed in room...................................................9+1+ Area code+ number Credit Card Calls............................................9+0+ number+ card number Operator...........................................................0 TV CHANNELS________________________________________________________ Callsign Ch. # Owner DWWX-TV TV-2 ABS-CBN Broadcasting Corporation DWGT-TV TV-4 National Broadcasting Network DWET-TV TV-5 Associated Broadcasting Company DZBB-TV TV-7 GMA Network DZKB-TV TV-9 Radio Philippines Network operated by C/S 9 DZOE-TV TV-11 GMA Network operated by Q DZTV-TV TV-13 Intercontinental Broadcasting Corporation DWCP-TV TV-21 Southern Broadcasting Network operated by ETC DWAC-TV TV-23 ABS-CBN Broadcasting Corporation operated by Studio 23 DZEC-TV TV-25 Eagle Broadcasting Corporation operated by Net 25 DWDB-TV* TV-27 GMA Network operated by Q DZRJ-TV TV-29 Rajah Broadcasting Network operated by 2nd Avenue DWKC-TV TV-31 Radio Mindanao Network DZOZ-TV TV-33 ZOE Broadcasting Network DWXI-TV* TV-35 Delta Broadcasting System, Inc. DWAO-TV TV-37 Progressive Broadcasting Corporation DWBP-TV TV-39 ACQ-Kingdom Broadcasting Network DZRU-TV* TV-41 Nation Broadcasting Company DWBM-TV TV-43 Mareco Broadcasting Network, Inc. DWVN-TV* TV-45 Gateway UHF Broadcasting DWDZ-TV* TV-47 Associated Broadcasting Company DZCE-TV TV-49 Christian Era Broadcasting Service Guest Services______________________________________________________ Management General Manager The General Manager oversees all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives. Assistant General Manager The Assistant General Manager position will support the General Manager with all aspects of the hotel operations. The Assistant General Manager must also demonstrate strong communication skills and superior leadership abilities. Front Office Manager The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.  The FOM usually works a regularly scheduled front desk shift and must be available to work any shift as needed. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. Front Office Concierge The concierge is available to answer any guest inquires regarding the city, events, and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales, Front Office, and Bellman/Van, as needed. Guest Service Agent Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent.  This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Night Auditor Night Auditors are responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Security The Security position will encompass aspects of both the Night Audit and Front Desk positions as well as overseeing the safety and security of the hotel and guests throughout the evening hours. Additional responsibilities include: conducting security walks throughout the hotel property and responding to guest requests and any noise complaints.  Security agents must be able to problem solve and troubleshoot in order to resolve guest issues and respond appropriately to emergency situations. Van Driver/Bellman Van Drivers are responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Van Driver is also expected to support with front desk operations. Primary responsibilities include: driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. A valid driver’s license and acceptable driving record is required. Sales Department Director of Sales The Director of Sales is responsible for maximizing the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests. This position will work closely with the hotel’s preferred accounts and group reservations.   The Director of Sales manages the sales effort and supports the General Manager on operational issues. This position requires excellent communication skills, both written and verbal. Sales Manager The Sales Manager assists the Director of Sales to increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel.  The Sales Manager services new and existing accounts to ensure repeat business. This position requires excellent communication skills, both written and verbal.  Sales Coordinator The Sales Coordinator assists the Director of Sales and Sales Manager in sales operations including: reserving meetings and conferences, coordinating wedding groups, general administrative functions, and arranging sales blitzes and giveaways. This position requires strong communication skills, both written and verbal. Sales & Catering Assistant The Sales & Catering Assistant is responsible for assisting the Sales team by booking and servicing groups, meeting rooms, and conferences while providing exceptional customer service to guests and clients of the hotel. This position requires excellent guest service skills and the ability to understand the guests’ needs and ideas. Housekeeping Executive Housekeeper The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”.  This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. Assistant Executive Housekeeper The Assistant Executive Housekeeper supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Assistant Executive will promote an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”.  This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. Continental Breakfast Attendant The Continental Breakfast Attendant is responsible for setting up the daily complimentary continental breakfast, ensuring that the breakfast items are well stocked, and cleaning up after breakfast. This position requires multi-tasking abilities and ability to effectively communicate with guests regarding breakfast offerings and basic hotel information. A valid Food Handler’s permit is required. Houseperson The Houseperson is responsible for maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner.  Responsibilities vary but may include: cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, restocking housekeeping stations, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed. Room Attendant Room Attendants are responsible for the cleanliness of guest rooms, hallways, and public areas in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, and the ability to bend, lift, and be standing or walking all day. Maintenance Chief Maintenance Engineer The Chief Maintenance Engineer is responsible for maintaining the overall operation of the maintenance department and the appearance and working order of the hotel. The engineer must be able to work independently, as well as, with others. Responsibilities may include: maintaining the exterior of the building, parking lot, and common areas, driving shuttle van as needed, maintaining all equipment in guest rooms, conducting monthly safety inspections and training the staff on safety and emergency procedures, and working with vendors. The Chief Maintenance Engineer must be willing to respond to emergencies, even if after hours, and work with corporate maintenance on special remodeling projects or capital expenditure needs. This position requires overall maintenance knowledge and trouble shooting ability with skills in painting, HVAC, carpentry, equipment, and tool usage. Assistant Maintenance The Assistant Maintenance Engineer supports the Chief Engineer in maintaining overall appearance and working order of the hotel. This position must be able to work independently as well as with others. The Assistant maintenance position requires overall maintenance knowledge and trouble shooting ability with skills in painting, HVAC, carpentry, equipment, and tool usage. Safety and Security___________________________________________________ Key Card Locks: While key card locks on guest rooms are quickly becoming the standard, some hotels still don't take advantage of the added safety provided to guests.  At Best Western Sterling Inn, all of our guest rooms and outside entrance doors have key card access locks with cards that expire at checkout time on the date of departure. Security Guards: Most hotels do not have security guards while some employ them only at night.  At Best Western Sterling Inn, we have our own staff of trained security guards working 24-hours every day to provide the best in safety and security for our guests Defibrillation Units: A life saving devide in case of heart attacks, defibrillation units are starting to be deployed among police and emergency personnel across the nation.  At Best Western Sterling Inn, we maintain 2 defibrillation units (one in the water park and one in the hotel lobby) along with trained staff to allow us to respond immediately to anyone who might have the need while waiting for emergency personnel to arrive. Security Cameras: Few Hotels have security cameras, and most of those that do cover only the parking areas.  At Best Western Sterling Inn, we cover and record nearly all of our common areas, the parking lot, water park, exercise room, lobby guest hallways, and other areas with security cameras monitored 24 hours, seven days a week, by our security staff to ensure guest safety. Fire Alarms: While most hotels now have smoke detectors and fire alarms, Best Western Sterling Inn has a state of the art alarm system with smoke detectors in each guest room and throughout the entire complex that is monitored 24 hours a day, 7 days per week that pinpoints the exact point of the alarm allowing our security staff to respond immediately to the area of any alarm condition. Emergency Power: Very few hotels have any provision for emergency power in case of an electrical outage while a few hotels provide limited emergency stand-by power to provide elevator service and some lighting.  Best Western Sterling Inn has a 2-Megawatt stand-by generator that provides 100% emergency power to the entire complex making it the only Hotel in the State that can provide uninterrupted guest service during a power outage. Emergency Manual: Best Western Sterling Inn is one of only a few Hotels that maintains an emergency manual (which has been reviewed by the Emergency Manager for the City of Sterling Heights) detailing operations in the event of a variety of emergencies. Employee Photo ID: For added security, each Best Western Sterling Inn employee wears a photo ID nametag allowing quick identification. In-Room Safes: In addition to the safety deposit boxes offered by most hotels at the front des, Best Western Sterling Inn provides in-room guest safes capable of holding a lap-top computer that use the guest's own credit card as the key. Safe City: In addition to having fast EMS response time, the City of Sterling Heights has been rated the safest city of its' size in the State of Michigan and the third safest city of its' size in the country. Telephone Conversation ..kring...kring...kring Owner: Thank you for calling Owtel Hotel. My name is Jean. How may I help                 you? Customer: I need extra pillows for my daughter. May I have two? Owner: Sure ma'am. Do you other needs ma'am? Customer: I also need extra blanket? Owner: Okay ma'am. We will bring extra pillows and blanket right away. Customer: Okay. We will wait for that. Thank you. Owner: Thank you also ma'am. Just call anytime you need something. Customer: Okay. Telephone Conversation Regarding Complains ..kring...kring...kring Owner: Thank you for calling Owtel Hotel. This is Jean. How may I help you? Customer: The bathroomsink here in our room is clogged. Owner: Sorry fo that ma'am. I will call to the engineering department to fix it.  Customer: Will you please fix it immediately? It makes me irritating. Owner: Okay ma'am. I'm so sorry for that. Customer: Okay. I hope that it will not happen again. Owner: I assure you ma'am that it will not happened again. Sorry again. Customer: Okay. Owner: Thank you ma'am.